General terms and conditions

Terms of Service – Nenawear

Welcome to Nenawear! We’re excited to have you here and want your shopping experience to be smooth, safe, and enjoyable. By accessing our website, using our services, or making a purchase, you agree to the following Terms of Service. Please take a few minutes to read through them, as they outline your rights, responsibilities, and how we operate.

Acceptance of Terms

By using our website or placing an order, you confirm that you have read, understood, and agree to these Terms of Service in full. If you do not agree with any part of these terms, you must not use the website or our services. Nenawear reserves the right to update or modify these terms at any time, and the most current version will always be available on this page. Your continued use of our site indicates acceptance of any changes.

Eligibility

To use Nenawear’s services and make purchases, you must be at least 18 years old or of legal age in your jurisdiction. By using our services, you confirm that you have the legal capacity to enter into binding agreements.

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information, including your username and password. Any activity conducted under your account is your responsibility. If you suspect unauthorized access, please contact us immediately so we can secure your account.

Use of the Website

You agree to use the website only for lawful purposes. Activities that interfere with site functionality, compromise security, or disrupt other users’ experiences are prohibited. This includes, but is not limited to, hacking, transmitting viruses, or attempting to access restricted areas.

Products, Pricing, and Orders

We strive to provide accurate descriptions, images, and pricing for all products. However, mistakes can occur, and we reserve the right to correct errors, update information, or cancel orders when necessary. All orders are subject to acceptance and availability. Payment must be completed at the time of purchase, and we may refuse or cancel orders at our discretion.

Shipping Policy

We process orders within 1–3 business days after payment confirmation. Standard shipping typically takes 5–10 business days, while expedited options are available at checkout for faster delivery. International shipments may take longer, and any customs duties or import taxes are the responsibility of the recipient. Once your order ships, you will receive a tracking number via email to monitor your shipment. Delivery times are estimates and may vary due to factors outside our control, including carrier delays or customs processing.

Return and Refund Policy

Your satisfaction is our priority. Most items can be returned within 30 days of receipt for a refund or exchange. Items must be unused, unworn, and in their original condition with all tags attached. Certain items, including final sale or personalized products, may not be eligible for returns.

To initiate a return, contact our customer service team at [email/contact]. We will provide instructions and a return authorization. Once we receive and inspect the returned items, refunds will be issued to your original payment method within 7–10 business days. Shipping costs are generally non-refundable, except in cases where we sent the wrong item or the item arrived damaged.

If your order arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly at no extra cost to you. Exchanges are also available if you wish to swap your item for a different size, color, or product.

Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is owned by Nenawear or our licensors. You may not copy, reproduce, or distribute any content without explicit written permission.

Limitation of Liability

Nenawear is not liable for any indirect, incidental, or consequential damages resulting from your use of our website, products, or services. To the fullest extent permitted by law, our total liability is limited to the amount paid by you for the product or service in question.

Governing Law and Disputes

These Terms of Service are governed by the laws of the jurisdiction in which Nenawear operates. Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Contact Information

If you have any questions or concerns regarding these Terms of Service, shipping, or returns, please reach out to our customer service team at [email/contact]. We are always happy to help and want your experience with Nenawear to be positive from start to finish.